Visitor
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1 Message
Poor customer services
As a dedicated Xfinity customer for 27 years, I am writing to express my profound and growing dissatisfaction with the service quality I have received, particularly over the last three years. My loyalty to Xfinity has been unwavering for nearly three decades, yet the recent decline in customer service and account management has been alarming.
The most persistent and frustrating issue stems from repeated instances where my account has been altered by customer service representatives without my explicit consent or a clear, justifiable reason. This pattern of unauthorized modifications has necessitated numerous follow-up calls, consuming a significant amount of my time and causing considerable stress as I strive to rectify these discrepancies and ensure my services are accurately reflected.
The challenges I've encountered with your customer service department are extensive. Communication frequently proves difficult, leading to misunderstandings and a lack of consistent resolution for ongoing problems. It feels as though decisions are made regarding my account without proper consultation or regard for my established service agreements, forcing me into a cycle of reactive problem-solving.
This drastic deterioration in service is profoundly disappointing. After 27 years, my trust in Xfinity's ability to reliably manage my account and provide effective support has been severely eroded. I find it difficult to reconcile the premium service I once experienced with the current state of affairs. Consequently, I can no longer, in good conscience, recommend Xfinity to others, a stance I never anticipated taking after such a long and dedicated history with your company.
EG
Expert
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114.2K Messages
2 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.8K Messages
2 hours ago
Hello, @user_5jvhng thank you for reaching out over Xfinity Forum. With being new to the platform I understand if you're not familiar with posting on a board to get faster assistance, and glad to see our awesome forum expert @EG help bring this to my attention. I completely understand where you're coming from with the poor account experience. We do have a process in place now before making changes to an account an order approval is needed before an order can be completed. When changes were made to the account, were there any order approvals completed?
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