U

Visitor

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1 Message

Fri, Jul 22, 2022 7:25 PM

Outlet Controller not pairing

Hello, I just moved to a new address.  I brought my 6 outlet controllers, but they are not showing up no matter what I do to pair.  (before I had the black touchscreen, now i have the new white taller one)

I called into XH support, and they rolled a technician, he could not get them paired either, and said I might need to buy new ones.  When I go to order them on the Xfinity website, they are the same controllers I have in my possession.  Can someone help?

Official Employee

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639 Messages

22 d ago

Hello @user_dfa89a! Thank you so much for reaching out to us here via Forums today. I am sorry that you are not able to use your XH outlet controllers. I would like to take a look into this. Can you please send us a DM to start?

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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