Outages at the customer's expense

Outage at [Removed: Address] is almost monthly for for upgrades and this is unfair because this is at the customer's expense because we don't have cable all day based on their upgrades and nobody is taking money off for not having Internet or cable they're not refunding money they're not doing anything they just saying sorry for the interruption but this is an all day interruption where you can't use your internet or your cable because they're doing upgrades and that's not fair that means we are at the customers paying for their upgrades and they should be sued for this