New Poster
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3 Messages
One of our door sensors has been eating batteries at an increasing frequency
Over the past year or so, one of our door sensors has been eating batteries at an increasing rate. We received the Low Battery message again the other day and it was only just over a week since we last replaced it. The time before was at about 2 weeks. My husband has a battery tester and he has been testing the New batteries, before installing and it shows a 100% charge and the Old batteries he removes are indicating LOW charge.
The last time we got the Error Message, I went through the tediously time consuming process, digging and trying to find a solution, before I finally was offered the option for a CALL BACK from a Home Security Technician. After his questions, our explanations and answers, he did some remote troubleshooting and determined our Door Sensor is FAULTY and needs to be replaced.
Since then I have been trying to determine how to request a self-replacement kit which will include the new door sensor and instructions for installation.
Is this something that you can help us with?
XfinityMarcos
Official Employee
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2K Messages
10 days ago
Hello srich33, thank you for reaching out to our Forum regarding that sensor battery issue. Those are pretty important devices, and I'd want mine in working order, so I get where you're coming from. Let's look further into the device replacement and review your account. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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