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09/21/2026 2:06 PM

one door densor not w

one door sensor not working - thinks door is open when closed.  How do we get it fixed?

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Official Employee

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3.7K Messages

1 month ago

Hello, @user_htapgi try these steps to resolve your issue:

  1. Check that the sensor and magnet are installed within a quarter inch of each other.
  2. Make sure the alignment marks or indicators line up when the door or window is closed.
  3. Open and close the door or window to confirm the status updates correctly.

 

 

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