U

Visitor

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1 Message

Tue, May 4, 2021 3:23 AM

Notifications is not offer with other modem

Why can I not get notifications when motion is detected from cameras with non Xfinity modem? I have to have your modem in order to get notifications. Can you please change that! 

Responses

Official Employee

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328 Messages

1 m ago

Hello, @user_bb2f35, how's it going? Are you able to give us more details about your request? We will always be happy to pass along your feedback as our aim will always be to provide the best possible products and experience. Do you currently have Xfinity Home service? If yes, and you have your own modem do you have an Xfinity Home router hooked up to your owned modem? 

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