No return investment

I'll actively advise against using Xfinity as an Internet provider, the indecisiveness of the assistance, being continually transferred back and forth between departments, where neither of the representatives help resolve my issue, still left with not being able to pay a balance, the websites customer service portal has its own issue where it only refers you back to the problem instead of rising a solution, after a 56 minute call I've been left with nothing resolved and a call back number that's disconnected, completely unsatisfied with Xfinity and Xfinity prepaid service and I will actively speak against the company in any case that prevents future potential customers from trusting Xfinity like I, regrettably, have done

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XfinityBenjaminM

Official Employee

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3.1K Messages

4 hours ago

User_584248 Hello! Thank you for reaching out. Can you elaborate on whether this is for NOW Internet (also known as Prepaid)? We have a dedicated team that handles our NOW accounts that are reachable using the Xfinity Assistant. If you've already tried working with the assistant and are still having a difficult time having your concerns addressed properly, please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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User_584248

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XfinityBenjaminM

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