2 Messages
No primary user on my account
Hi. There is no primary user assigned to my account and it's just me. I want to be able to add users and also manage my plan
2 Messages
Hi. There is no primary user assigned to my account and it's just me. I want to be able to add users and also manage my plan
XfinityJohnG
Official Employee
•
1.7K Messages
3 months ago
Thank you for reaching out to us here @SalemSilver100. By default, the account holder is designated as the Primary user. The Primary user can then invite three Secondary user role types to the account: Managers, Members, and Viewers. If you have not set up your Primary ID you can do that at the https://xfinity.com/getstarted site.
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