No primary user on my account

Hi. There is no primary user assigned to my account and it's just me. I want to be able to add users and also manage my plan

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XfinityJohnG

Official Employee

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1.6K Messages

2 months ago

Thank you for reaching out to us here @SalemSilver100. By default, the account holder is designated as the Primary user. The Primary user can then invite three Secondary user role types to the account: Managers, Members, and Viewers. If you have not set up your Primary ID you can do that at the https://xfinity.com/getstarted site.

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SalemSilver100

2 Messages

@XfinityJohnG Thanks for the help. I am the primary account holder. No one else is on the account. That link takes me to create new ID. I just need to be made primary on my own account.

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2 months ago

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XfinityAngie

Official Employee

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1.8K Messages

SalemSilver100, Let's take a closer look at your account and see if we can get this figured out together.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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2 months ago

Devices and Equipment

SalemSilver100

No primary user on my account

XfinityJohnG

SalemSilver100

XfinityAngie

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