Hi @user_47e18c and thank you for taking the time to reach out! Is there an issue with the current touchscreen? If so, what trouble is it having? And do you happen to own the touchscreen or is yours an rented version?
@user_e7c4b2, if we need to send you new equipment or a power adaptor, please send a DM so we can take a closer look at your equipment and send it if possible. Send your name and service address to "Xfinity Support" using the icon on the top of the page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGina
Official Employee
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539 Messages
8 m ago
Hi @user_47e18c and thank you for taking the time to reach out! Is there an issue with the current touchscreen? If so, what trouble is it having? And do you happen to own the touchscreen or is yours an rented version?
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user_e7c4b2
Visitor
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3 Messages
7 m ago
You sent me a letter stating that I need to contact you so you can send me a new Touchscreen Power Adapter.
So do it now.
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user_e7c4b2
Visitor
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3 Messages
7 m ago
I own everything all my security system equipment.
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user_e7c4b2
Visitor
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3 Messages
7 m ago
Anyone there Mr. artificial intelligence?
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