Visitor
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2 Messages
New indoor X-camera isn't pairing to Xfinity HOME app
New indoor camera purchased from xfinity. Paired just fine with the regular xfinity app. But it won't pair with the xfinity HOME app. I've tried troubleshooting, going through all the steps, etc. Customer Service was of no help. Said they want to send me a technician. Would rather fix it myself.
In the HOME app, when I select "add a device," it doesn't show my model of camera. There's only one model it shows. So I click on that. It asks me to wait for the blue blinking light, which I do. Hold phone near the power adapter. App says that it can't find it. Asks me to scan QR code. App doesn't recognize it. I have re-started my phone and the camera. No luck. What am I doing wrong???
Again, I had no issues on the regular xfinity app. Only the HOME one.
XfinityMarshante
Official Employee
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706 Messages
19 days ago
Hello @user_oze89m, thank you for taking the time to leave a post. Sorry to hear you’re having trouble with the Xfinity Home app. I completely understand how frustrating it can be when you’re trying to use the app to view your cameras, and it’s not working as expected. Let’s work together to get this resolved, so you can add your cameras without any issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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