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New indoor X-camera isn't pairing to Xfinity HOME app
New indoor camera purchased from xfinity. Paired just fine with the regular xfinity app. But it won't pair with the xfinity HOME app. I've tried troubleshooting, going through all the steps, etc. Customer Service was of no help. Said they want to send me a technician. Would rather fix it myself.
In the HOME app, when I select "add a device," it doesn't show my model of camera. There's only one model it shows. So I click on that. It asks me to wait for the blue blinking light, which I do. Hold phone near the power adapter. App says that it can't find it. Asks me to scan QR code. App doesn't recognize it. I have re-started my phone and the camera. No luck. What am I doing wrong???
Again, I had no issues on the regular xfinity app. Only the HOME one.



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