New Gateway and WiFi Pro Booster, now my old Security Touchscreen does not connect to new network

I went to my local Xfinity store today and they upgraded my gateway and included a Wi-Fi Pro extender. The gateway is now installed however, now the existing security touch panel is not connecting to the new gateway. Can someone please assist me with this? I have tried for about an hour to change the settings in the touchscreen, but it’s too old and antiquated

Responses

Oldest First

Selected Oldest First

Accepted Solution

U

user_9sz0d8

Visitor

•

2 Messages

1 day ago

Xfinity support on the phone was able to provide me with a “management” passcode to enter a hidden network accessibility feature. From there I was able to select the newly configured network and that worked.

1

0

XfinityAmandaB

Official Employee

•

2.5K Messages

user_9sz0d8 Awesome! I am glad our Xfinity home support team was able to help get that reset for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 day ago

0

XfinityAmandaB

Official Employee

•

2.5K Messages

1 day ago

user_9sz0d8 Thank you so much for stopping in for help with your touchscreen not connecting to your new gateway. That would be frustrating. I use my touchscreen a lot. I would start by checking out our reconnecting your touchscreen support page to see how to troubleshoot and reset your touchscreen. If you still have issues after please let me know.

0

EG

Expert

•

113K Messages

10 hours ago

Marked "Solved" topic now being closed.

0

Devices and Equipment

user_9sz0d8

New Gateway and WiFi Pro Booster, now my old Security Touchscreen does not connect to new network

user_9sz0d8

XfinityAmandaB

XfinityAmandaB

EG

New to the Community?