New Construction

I have contacted customer service twice now trying to get scheduled for a new line installation. The house is new construction and "not serviceable" and lacks a drop line at this point.  Both times I was told that I would be contacted by email to schedule a site visit and meet the tech.  Neither time was I contacted.  The address had service previously (2023), so I know it’s ready to go if I can just get started.

I’m scheduled to move into the new house in a few weeks and will need service for my job on day one.  As others have said on this forum, not a great look for new customers.