Hey there user_mhc4ca! I appreciate you dropping by our community for help, and you're in the right spot 👍 If you're having trouble with your Xfinity Home cameras, please check out xfinity.com/support/articles/camera-troubleshooting for a lot of helpful tips to resolve common camera issues 🙌
If the troubleshooting presented in the link doesn't resolve your issue, please let us know and provide some additional detail as to what you're experiencing.
Hi @user_pco3vx. Our team can assist you with your camera issue. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySeth
Official Employee
•
1.7K Messages
1 month ago
Hey there user_mhc4ca! I appreciate you dropping by our community for help, and you're in the right spot 👍 If you're having trouble with your Xfinity Home cameras, please check out xfinity.com/support/articles/camera-troubleshooting for a lot of helpful tips to resolve common camera issues 🙌
If the troubleshooting presented in the link doesn't resolve your issue, please let us know and provide some additional detail as to what you're experiencing.
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