Visitor
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1 Message
Need service at my new construction home
I have been going back and forth with Xfinity since early August about getting service at my new home. They have sent out technicians multiple times and we haven’t gotten anywhere. Our new home is over 300 feet off the road and someone was supposed to do a survey and help move this along and they have yet to come out or respond to my calls.
XfinityJeffB
Official Employee
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782 Messages
8 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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