Need help with cable bury

I have spent 7 hours on the phone and still need to wait almost two hours to get assistance. Your team cannot correct the address, they promised no more than 14 days to come with dig safe to bury the cable, and I have had to pay another month on my Verizon account. Am I out of my mind to even consider switching to Xfinity? I need a live operator. I do not have a valid sign in. HELP!!!!!