Visitor
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2 Messages
Need help switching from Xfinity Home Security ($55) to Shield Select ($15)
trying to get my bill down and i only see the $55/mo security option on my app. i want to cancel the $55 professional monitoring plan and switch over to the $15/mo shield select self-monitoring tier instead so i can still see my camera and sensor feeds in the app. can a rep help me make that switch?
XfinityEva
Official Employee
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2.8K Messages
24 hours ago
Hi @user_r6bw8p we can help with your plans changes here! To get started, just send us a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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