T

Monday, September 25th, 2023 2:08 PM

My Xfinity Home is having all kinds of issues.

I've had Xfinity Home in my house since we moved in back in 2019 and everything was good until a few months ago.

The screen keeps getting signal interference. Doors appear to open and close and open and close without the doors actually moving. 

This also caused a false alarm that we didn't hear or catch.

A tech came out and replaced the touch screen and connected it to Wi-Fi instead of the sidecar router thing. But this has not fixed the issue. There was another false alarm, but luckily I heard and caught this one.  And still doors open and close when they're not actually opening or closing. And still signal interference all the time.

The modem and router have been in the same place since 2019. The touch screen has been in the same place since 2019, just upgraded a month or so ago.

We haven't been able to use the alarm for months now and no one has been able to tell me what's wrong or fix it 

Official Employee

 • 

966 Messages

5 months ago

@Tlegower Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the problems you're having with your Xfinity Home Services, and we can definitely take a look at this. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

1 Message

Seems like a lot if us are having the same issue!!! Why doesn't Xfinity tell us what us causing this issue. My alarm has not been functional for weeks and tech support is no help. You want a direct message so no one knows there us a problem?

Official Employee

 • 

378 Messages

Hello, I am following up to check on your service. Is everything working up to par?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

447 Messages

21 days ago

When it was really cold last month, 5 degrees, one of my outside cameras stopped working and the touchscreen kept beeping twice then a message was there that I had signal interference. I rebooted the router and the touchscreen at the same time and it solved it for that day. I came to the conclusion that the outside cable lines were frozen and reduced the signal for a week or so. It hasn’t happened since and now our temps outside are in the 40s and 50s during the day. No problem since that cold spell. I’ve had it happen before and a tech came out and relocated our touch screen to the family room which is on a lower level than our bedrooms. We moved it back upstairs to another spot in the living room that it was originally. That tech blamed it on our electric smart meter. We had a tech here a few days ago and told him about it and he said it was probably the cold outdoor temps. I don’t think any of them know for sure but the solution is always to replace a touchscreen or router w/o any further investigation. In extreme temperatures things go wrong outdoor. Electric transformers and XFINITY equipment get damaged and need replaced. 

forum icon

New to the Community?

Start Here