New Poster
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3 Messages
My Xfinity home base lithium battery is bulging out the back of the unit
I've been having issues with my Xfinity home base unit as it kept telling me that it can't connect to WIFI. I spent some time with someone online but in the end have an appointment scheduled tomorrow. The lithium battery is bulging out the so badly that it cracked the cover. After researching found that this is a safety and fire issue. What should I do?
XfinityMarcos
Official Employee
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1.5K Messages
10 months ago
Hello @morndini, thanks for coming to our forum for help with your Xfinity Home equipment issues. I'm sure that bulging battery was definitely worrisome, so I'm glad you had a tech visit scheduled to help get to the bottom of this. Was your tech visit completed already? If so, how did things go?
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