Problem Solver
•
493 Messages
Moving from home protection pro to self protection
After almost ten years with the home security I decide to save some money and do the self protection. We had rented the touchscreen so it was handed in. We kinda miss the weather and forecast on it but that’s about it. I have two indoor cameras, two outdoors cameras and the video doorbell. Also, I have a centralite outlet controller and two Sengled Wi-Fi bulbs that we used with the previous plan. If I can add at least the light bulbs that would be good but I end up in a loop and I’m not sure of how to add the Wi-Fi bulbs to the self protection. Any help would be appreciated. Thanks Linda
XfinityJamesC
Official Employee
•
1.6K Messages
4 months ago
Greetings, @Lkpolo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about adding your WiFi bulbs to the self-protection system. You have definitely come to the right place for assistance.
I had a similar issue with a different brand of smart bulbs (TP-Link) after moving to a new home last year. Are you trying to pair your bulbs through the Xfinity app, or are you using the Sengled Home app? Most smart home devices will only work on the 2.4 GHz WiFi signal in your home, so if your app device (smartphone or tablet) is connected to your 5 GHz signal, it can create a connection loop that causes the pairing process to fail.
I wasn't able to separate my 2.4 GHz and 5 GHz signals because I was using WiFi Boost Pods on my network, so I had to take the bulb and my phone to a room in my house that was far away from my router. That way, my phone wouldn't automatically connect to the shorter 5 GHz signal. Once both devices were connected using 2.4 GHz WiFi, the bulb paired immediately, and I was able to move it to the room where I wanted to use it.
0
0
Lkpolo
Problem Solver
•
493 Messages
4 months ago
I have both 2.4 and 5 ghz networks. I didn’t try the sengled app. I was just wanting to keep everything narrrowed down to the Xfinity app for simplicity’s sake. I have no idea how to connect them to the xfinity app though. I also have an outlet controller but I think it may be obsolete just like the ICamera 2 now is. I ended up replacing it with an Xcamera 3 indoor camera for the living room. When the XCamera 2 in the family room stops working I’ll replace it with an indoor camera.
1
0
Lkpolo
Problem Solver
•
493 Messages
4 months ago
I more or less gave up on trying to connect the lighting. We have just been turning on the lights when we want them on. We’ll have to get a timer for the living room when we go away. Other than that I’m happy to have the four cameras and video doorbell to self monitor and save about $50 a month on my bill.
1
0