Crizzuto's profile

New Poster

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5 Messages

Tue, Jun 28, 2022 11:33 PM

Moving existing outdoor camera

I need to move one of my xCam outdoor cameras. The cable runs through the wall into my house where it is plugged in. The only way to disconnect the camera is to cut the cable. Is there a wiring diagram of how to attach a new RJ45 connector? 

XfinityAmir

Official Employee

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6.9K Messages

2 m ago

Hello Crizzuto, thanks for reaching out to us here with this concern. We would want to get a tech out to assist you with moving this equipment. To get someone scheduled please send me a private message with your full name and street address. 

 

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New Poster

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5 Messages

1 m ago

I am hoping to avoid any technician charges. Will the tech provide assistance with no cost?  If not I might be able to complete the relocation myself if someone would provide the wiring diagram or instructions of how to reattach an new RJ45 connector. 

XfinityAbbie

Official Employee

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1K Messages

@Crizzuto There will likely be charges for the tech to come out to move the connection. I would be happy to go over the exact pricing via private message if you would like. Generally there is a $100 charge for the tech to move equipment. 
I am an Official Xfinity Employee.
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New Poster

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5 Messages

I REALLY would like a wiring diagram of how to attach a new RJ45 connector to the wire I need to cut to disconnect the camera from its current location.

Could you PLEASE provide me with that information???

skyfox23

Contributor

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40 Messages

They won’t likely provide you with a [Edited: "Language"] thing, sadly. I had this exact problem. Upon upgrading to the XCam 2’s that I have, I begrudgingly had the technician drill the hole big enough the Ethernet cable fit through with the termination still attached. [Edited: "Language"] way of doing it, having a bigger hole and all, and sadly cause of this, it’s partly why I still stay with Xfinity XH, but at some point I’m gonna look for other options as my security system is constant needing rebooted, etc. 

(edited)

Official Employee

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626 Messages

This information is not available through us, @Crizzuto; However, as the cameras are customer owned property, we would recommend either a technician through us to relocate or hiring a local electrician. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

That's unfortunate.  I have been a Comcast customer for over 30 years and I can't get a simple wiring diagram.  I know you have the information because one of your techs installed the camera that I want to move.  Are you telling me that you cannot or will not provide me with the requested info?

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