Visitor
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1 Message
Movie trailer / cable box upgrade
I have had Comcast/ Xfinity Service for 30 plus years. I'm a senior citizen and disabled. I supposedly have a grandfathered plan where I pay less for the services I have then I would otherwise. My services including internet are still almost $400 a month. This billion dollar company will always find a way to extract more money from the consumer. The fees that they charge for services and equipment rental is just exorbitant. The course will continue to creep up here and there with no end in sight. My TV is really all I have for any kind of personal entertainment and it just sucks my bank account dry. It's a shame. But for the most part your hands are tied.
XfinityJon
Official Employee
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1.6K Messages
4 hours ago
Good afternoon user_db9042 we truly appreciate you being a long-time Xfinity customer. I will be happy to review your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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