1 Message

Tuesday, March 28th, 2023 4:52 PM

Motion sensor communication failure

I have followed the instructions and it is still not functioning so I'm contacting you as instructed 




98.8K Messages

2 months ago

Concern moved here to the proper help section for assistance. 



127 Messages

2 months ago

Hello @user_fe116a thank you for reaching out to Xfinity through our Forums! I am terribly sorry to hear about the trouble you are having with your Xfinity Home Motion Sensor. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today. 


I would like to take a closer look into this situation, and try some more advanced troubleshooting together. To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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