Motion sensor communication failure

Concern moved here to the proper help section for assistance. 

Hello @user_fe116a thank you for reaching out to Xfinity through our Forums! I am terribly sorry to hear about the trouble you are having with your Xfinity Home Motion Sensor. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today. 

I would like to take a closer look into this situation, and try some more advanced troubleshooting together. To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us: 
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