CEEFBEE's profile

Regular Visitor


3 Messages

Thu, Aug 13, 2020 5:00 PM

Li-polymer 4v battery in home touchscreen

The Li-polymer 4v battery  in my home security touchscreen needs to be replaced NOW!  I cannot find a replacement anywhere online.  How do I  get a replacement?  


Accepted Solution

Official Employee


407 Messages

10 m ago



If you know your battery is bad, only an Xfinity Home technician can replace it.  Please give us a call and we can schedule an appointment for a technician to come by to install the battery and make sure everything looks good afterward.


Note - some people feel they need a new battery because the Touchscreen's display goes dark during a power loss.  This is normal, and is done to conserve battery power.  Tapping on the Touchscreen will temporarily cause it to light back up during a power loss. 


Also, cameras will not function during a power loss, as they require electricity to work.  Life-safety features such as Motion Dectection and Door & Window sensors will still work, and any alarms will still be transmissed to the Central Monitoring station via Cellular Backup, assuming your Internet Connection is down as well.

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