Visitor
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2 Messages
Lines doen
I live at [Edit: Removed personal information]. I’ve been on hold for over 46mins to report the lines down and in my neighbors and my yard. If a big truck comes down road will rip them totally down. I need this fixed please
XfinityEva
Official Employee
•
2.5K Messages
3 hours ago
@user_qznjq0 Thank you so much for reaching out about this concern. If you have not been helped, we would be happy to get that going for you right away. To get started just send us a direct message with your full name and the address where the line is located.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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