Visitor
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1 Message
Kitchen window 1 and 2 reset
I have replaced batteries in both kitchen windows. One seems to have worked. The other one did not. I’ve let it sit for five minutes then put it back in. Still doesn’t work. I get the green light when I put the battery in, but not the double beep in one of the windows and the other one comes up now and again with issues and then goes away again
XfinitySara
Official Employee
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3.1K Messages
1 day ago
Hi there, @user_p0qx94! Before sending over a DM, here are a few quick self-service troubleshooting steps that often fix sensors stuck in this state after a battery swap:
Perform a "Cold" Battery Drain: Take the battery out of the unresponsive sensor and leave it completely out for at least 30 to 45 seconds before popping it back in. Replacing it too quickly can keep the sensor stuck in its previous error loop.
Check the Tamper Switch: Make sure the battery cover is snapped firmly back into place. If the cover isn't fully seated, the internal tamper switch won't engage, which prevents the sensor from completing its boot cycle or sending the confirmation beep.
Avoid the Reset Pin During Battery Entry: When sliding the battery into the compartment, make sure you aren't accidentally pressing down on the small red/black tamper button at the same time, as this can trigger an unintended factory reset mode.
Reboot the Main Touchscreen: Unplug your Xfinity Home Touchscreen for 10 seconds and plug it back in to refresh its connection to off-line sensors.
If the LED still flashes or fails to double-beep after a full 30-second cold reset, we may need to schedule a Trouble Call (tech visit). Let us know how the above goes, first!
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