Visitor
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2 Messages
Keypad displaying “Open Ckt”
My keypad says “Open Ckt” and won’t let me arm or disarm the system with it. I can only arm/disarm with the touchpad or app. Also, the 3 door sensors are showing 0% connectivity on the app.
Visitor
•
2 Messages
My keypad says “Open Ckt” and won’t let me arm or disarm the system with it. I can only arm/disarm with the touchpad or app. Also, the 3 door sensors are showing 0% connectivity on the app.
CCAnna
Problem Solver
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874 Messages
2 years ago
I am sorry to hear you have had trouble with the security system's connection @user_2905f8. You have reached the right team to help. To start, have you tried any troubleshooting yet? For example, resetting your internet modem, or changing the batteries. This link is a great resource https://www.xfinity.com/support/xfinity-home#get-started/home-security-basics. Our team will be on standby to continue helping.
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