Visitor
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1 Message
IR LIGHTS
How do you turn off the ir light. For us it doesn’t allow us to see at night because it’s too bright.
Visitor
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1 Message
How do you turn off the ir light. For us it doesn’t allow us to see at night because it’s too bright.
Responses
XfinitySheila
Official Employee
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29 Messages
3 m ago
Hey there! @user_d36cc4
At this time there is no option to turn off the IR light from your camera.
I recommend that you adjust the camera angle and position so that the camera's field of view is clear of obstructions (as shown here https://comca.st/2U5nObn )
When the camera's night-vision infrared (IR) is active (in low-light or nighttime situations), the IR LED can reflect off of obstructions and back into the camera, causing a white ring effect.
Hope that helps!
*(edit due to link)*
(edited)
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user1724
Contributor
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144 Messages
3 m ago
Been waiting for this feature (turn off IR so you can put cameras looking out windows without reflection) for 9 years now . . .
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