internet

I received a message from xfinity assistant that an issue with my service was detected. I followed the link and chatted with the bot, but it got stuck in a loop of asking me the same questions; coupled with that it wanted me to authorize being charged an additional fee to have the issue addressed after indicating that the issue was with the service being provided. My download speed, per the xfinity testing tool, is only 5-6 MBps ( as is my upload speed). I found a closed post in the forum that did not have an answer, but the user was requested to reach out directly to a xfinity report representative.