Visitor
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15 Messages
Inquiry About Smoke Detector Availability
Dear Xfinity Support,
I am currently using Xfinity Home Security and am interested in adding a smoke detector to my system. Could you please confirm if the Xfinity Home Security smoke detector is available in my area? If so, I would appreciate information on the following:
Availability of the smoke detector
Installation process and any associated fees
Integration with my existing Xfinity Home Security system
Any additional costs for monitoring services
If they aren't available in my area can you please help me with the following:
When they will become available
Any stand-alone/third-party detectors that I can purchase outside of xfinity but still integrate with my existing Xfinity Home Security system
Any additional costs for monitoring services
Thank you for your assistance.
user_gt15i1
Visitor
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1 Message
17 days ago
I signed up for Xfinity Home Security back in 2020 and at that time they installed a monitored smoke detector. I had to unplug the touchscreen for a few months while waiting for them to replace the service cable to my house. When I plugged it back in it turns out that it can no longer pair with the smoke detector and there's no way to force it, so now I am without monitored smoke detection. They had a replacement detector ready for introduction at some point but for reasons unknown they are not offering it even to existing customers who want to replace malfunctioning detectors. They won't even replace with the old version shown on their website (shown as "Unavailable). Unbelievable is putting it mildly....I'm exploring other options.
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