Good afternoon @user_p6kufn, and thank you for reaching out to us on our Community Forums regarding your door camera—we’re happy to help. We can certainly assist with troubleshooting and, if needed, arrange for a technician to come out and take a closer look.
To get started, could you please share a bit more detail about what you’re experiencing? Is the camera currently showing as offline? Also, do you see any blinking or solid lights on the device?
Once we have a little more information, we’ll be glad to guide you through the next steps.
XfinityAlyssaA
Official Employee
•
2.5K Messages
2 hours ago
Good afternoon @user_p6kufn, and thank you for reaching out to us on our Community Forums regarding your door camera—we’re happy to help. We can certainly assist with troubleshooting and, if needed, arrange for a technician to come out and take a closer look.
To get started, could you please share a bit more detail about what you’re experiencing? Is the camera currently showing as offline? Also, do you see any blinking or solid lights on the device?
Once we have a little more information, we’ll be glad to guide you through the next steps.
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