Visitor
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1 Message
I need to downgrade my Xfinity internet
I need to downgrade my Xfinity Internet, but it doesn’t give me those options on the app or the website. It’s way too expensive and I don’t use it enough.
Visitor
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1 Message
I need to downgrade my Xfinity Internet, but it doesn’t give me those options on the app or the website. It’s way too expensive and I don’t use it enough.
EG
Expert
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114K Messages
3 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.5K Messages
2 hours ago
Hi there, @user_554bqs ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you downgrading your Internet plan. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
(edited)
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