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Friday, December 22nd, 2023 3:32 AM

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I can’t hear the live video on the Xfinity security touchscreen

Is it normal to have no audio coming through the Xfinity touchscreen when I’m looking at the live video feed? Why wouldn’t sound be included? When I use the Xfinity app on my phone it works just fine. What gives? Is this normal or is my touchscreen a hunk of junk?

Official Employee

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913 Messages

11 months ago

@user_r4l6gk Thanks so much for reaching out to us here! You can find instructions for changing your touchpads sound settings here https://www.xfinity.com/support/articles/change-sound-settings-for-touchscreen. Please let me know if that doesn't resolve the issue. 

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