how to watch recorded event on smart tv?

Hi All, 

This question may be on the forum but I cannot find anything related to it.  I can pull up my camera events but when I click on a recorded event, the event does not play out.  I can scroll over to any recorded event with no problem, scroll through the seven days, no problem but when I want to play let's say a 3 mintue event, I click on the middle of the compass on my remote, doesn't play out, clicked on 'play' symbol on remote, still doesn't play out.  Can anyone help with this?  

Thank you