How to order equipment when it is for a rental, where we don't live.

We got an email that we need new equipment for our touchscreen. I've had to order equipment before and they will not send it to our actual home. The equipment is for a RENTAL CABIN 4 hours away from us. If they send it there it will be lost. Only renters will be there. How can I get them to send us the equipment to our home? The bill is sent to our home address.