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user_bc207e
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9 Messages

Saturday, September 28th, 2024 8:29 PM

How do you turn off indoor/outdoor camera

I’m using an indoor/outdoor camera inside my home. I would prefer to only have the camera on when I’m away from home.  How do I turn it off?

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1 month ago

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XfinityAlfonso

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1.2K Messages

1 month ago

Hey there user_bc207e do you have the 24/7 recording service added to the account? The cameras will either have the 24/7 designation, or if this isn't active you can set rules to record when motion is sensed. The second option only saves the recording for a limited time. 

 

24/7 Video Recording — FAQs

 

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user_bc207e

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My issue isn’t about recording, as I’m never going to use  the 24/7 recording option for this particular camera. My issue is about the camera being on while I’m at home. I do not want the  live feed  on unless I’m away from home. So is there an option to turn the camera off until I’m ready to see the live feed?

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1 month ago

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XfinityVictor

Official Employee

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854 Messages

Hello user_bc207e,  Have you tried this?:

 

 

Turn 24/7 Video Recording on or off from the mobile app
Sign in to the Xfinity app or Xfinity Home app on your smartphone.
In the Xfinity app, select the Security tab.
Note: Video doorbells are only available in the Xfinity app.
Scroll down to the desired camera or video doorbell and select the camera thumbnail.
On the camera screen:
In the Xfinity app, select the gear icon on the upper right.
In the Xfinity Home app, select the three dots on the upper right.
Toggle the 24/7 Video Recording switch on (blue) or off (gray).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_bc207e

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9 Messages

1 month ago

 I’m not asking about 24/7 recording. I already know how to operate that function on the app. I’m asking how to turn the camera off. I’m asking how to physically turn the camera off until I’m ready to use it.

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_bc207e There is no way to turn the camera off, unless you physically unplug it from the power source. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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