Visitor
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6 Messages
How do I update my old Xfinity Home Security touchscreen to a new WiFi name and password?
I have an old Home Security touchscreen, showing model TCA203COMG on the underside. I recently updated my Xfinity internet Gateway so I have a new WiFi network name and password. I cannot find a menu option on the touchscreen to change WiFi, and also cannot find a way to do it on the Xfinity home app on my smartphone. I tried restarting the touchscreen from the Home app, but it is not doing anything to the touchscreen - I suspect it’s because I don’t have a WiFi connection between my smartphone and the touchscreen.
Two questions:
1. How do I reconnect my touchscreen to the new WiFi?
2. Is it time for me to replace the touchscreen with the newest model?
TIA
XfinityTy
Official Employee
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376 Messages
9 months ago
Hello @user_rl5613! Thank you for reaching out to us for assistance with your issue. I'm happy to help. Here is a link to instructions on how to reconnect your Xfinity Home touchscreen to your Wi-Fi: https://www.xfinity.com/support/articles/reconnecting-your-touchscreen-to-your-private-wifi. If you are able to reconnect your wifi, there should not be a need to obtain a new touchscreen. Please let me know if you have additional questions.
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