How do I get someone from xfinity to remove the orange cable removed from my yard?

Hello, @user_a45fhl thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help ensure they temporary line is able to get addressed. Typically, these lines are either buried or connected aerially based on how your lines are run within 14 days of the installation of service. I'd like to investigate further, since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it