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user_8t78kj
1st Topic

2 Messages

Sunday, March 16th, 2025 9:25 AM

Horrible service at home but customer care and its app is so bad that we cant reach out to anyone

affected by severe outages from last two months and been trying to schedule a technician appointment to check why the service keeps dropping. I am at thispoint keen on dropping xifnity if this continues.

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Updated 

2 months ago

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EG

Expert

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110.1K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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2.2K Messages

2 months ago

 

Thanks for posting on our Community Forums, user_8t78kj. I'm sorry to hear you've been experiencing intermittent connectivity due to interruptions. Are these interruptions being reported on our Xfinity App or Support Center Page? Or are you randomly getting disconnected without a notice online? 

 

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user_8t78kj

2 Messages

Randomly getting disconnected every half hour. Xfinity App is not helpful and does not let me connect to a customer service agent or schedule a technician appointment. This is getting horrible by the day

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2 months ago

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XfinityDilary

Official Employee

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2.2K Messages

 

user_8t78kj Got it! Let's take a look at the signal and account status here. We can schedule a technician if needed. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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