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user_Tw1233
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Visitor

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2 Messages

Thursday, March 2nd, 2023 4:05 PM

Home touchscreen

​Touchscreen used to make loud high pitch noise when alarm activated now bearly can hear it when standing next to it. When you enter house you can't tell alarm is going off.​

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Updated 

12 days ago

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XfinityTimothyA

Official Employee

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643 Messages

19 days ago

@user_Tw1233 Thank you for reaching out and bringing this to our attention. I can see how this would be frustrating. How long has this been going on? Have you restarted the touchscreen? 

(edited)

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user_Tw1233

Visitor

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2 Messages

@XfinityTimothyA​  I just noticed it a couple of weeks ago when I forgot to disarm it before going in. I have rebooted it numerous times and just tried it again and still when the alarm goes off you literally have to have your ear right next to it to hear anything.

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14 days ago

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XfinityTimothyA

Official Employee

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643 Messages

@user_Tw1233 Thank you for letting us know that. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Messager" ("Private") message:

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• Type your message in the text area near the bottom of the window

• Press Enter to send it

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12 days ago

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