barber0826's profile



1 Message

Wednesday, September 13th, 2023 6:07 PM

Home touchscreen battery swollen

My XFINITY home touchscreen was giving a message that the battery was low. After verifying that it was plugged in properly, it still gave that message. I opened the back of the unit and saw that the battery is swollen! I’m worried that it could cause a fire!

Official Employee


1.3K Messages

16 days ago

Thank you for reaching out and letting us know about the battery @barber0826 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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