Hi user_89n00c - I'm sorry you're still having trouble!
If you're sure the battery is fresh, a "tamper" alert could be caused by the cover to the sensor not being seated correctly after the battery was replaced. Try taking the cover off and putting it on again, making sure it is fully snapped back in to place.
XfinityBecker
Official Employee
•
500 Messages
5 months ago
Hi user_89n00c - I'm sorry you're still having trouble!
If you're sure the battery is fresh, a "tamper" alert could be caused by the cover to the sensor not being seated correctly after the battery was replaced. Try taking the cover off and putting it on again, making sure it is fully snapped back in to place.
Photos are included in our Battery Replacement Articles - just choose the type of sensor you have.
I hope that helps!
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