Visitor
•
1 Message
Home App on IPhone
Ever since I switched my phone service from Verizon to Xfinity and made some changes to my services, my app works “sometimes” when I open the app there are 3 dots and says now connecting to your home. But does not connect. Other times it dies just fine. I have reinstalled app, checked WiFi connection, restarted phone and it doesn’t correct it. This is very frustrating because I depend on the app to monitor, arm & disarm. Which I cannot!!!!! Please help
EG
Expert
•
119.1K Messages
2 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
0
0
XfinityGabriel
Official Employee
•
3.4K Messages
1 hour ago
Thank you for reaching out. I can certainly understand how important it is to be able to reliably monitor, arm, and disarm your security system through the app, especially when you've already taken troubleshooting steps like reinstalling the app, verifying your WiFi connection, and restarting your phone. I sincerely apologize for the frustration this has caused. To help us investigate further, could you let us know:
We'd be happy to take a closer look and help determine whether this may be related to the recent service changes or something specific with the Xfinity app connection. We appreciate the details you've already provided and look forward to getting this resolved with you.
0
0