Visitor
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1 Message
Hey
my name is [Edited: "Personal Information”]. I have gotten a ring camera today and it’s not working as it should the doorbell rings, but I don’t get it. I don’t receive it on my end
Visitor
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1 Message
my name is [Edited: "Personal Information”]. I have gotten a ring camera today and it’s not working as it should the doorbell rings, but I don’t get it. I don’t receive it on my end
XfinityQuemekia
Official Employee
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1.5K Messages
48 minutes ago
Hi @user_vy9lw4, I want to make sure I am understanding your issue correctly, are you referring to a Xfinity Video Doorbell, or the brand Ring? While we can easily troubleshoot your internet connection and ensure your home's Wi-Fi signal is strong, our team unfortunately cannot troubleshoot the inner settings of third-party hardware. If your device is successfully connected to the Wi-Fi, but the app features aren't working right, you will want to reach out directly to the manufacturer's support team for additional assistance.
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