ChristianD's profile

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2 Messages

Sunday, July 19th, 2026 2:49 PM

Gateway not seeing any of the sensors in pairing mode.

Just added smarthome option and gateway is not seeing any of the sensors given to me from xfinity when going thru setup in app (3 door, 1 motion).

Confirmed sensors had blinking light in pairing mode. Already tried factory reset on every sensor. Tried powercycling gateway. Even tried disabling 5 and 6 ghz to force 2.4ghz. Not a single sensor shows up in the setup process.

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Official Employee

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3.5K Messages

8 days ago

 

ChristianD Thanks for reaching out about the pairing issue with your new smart home equipment. We would be happy to assist with the setup if still having trouble. Have you been able to get them paired since you commented to us here 2 days ago, or still need assistance?

 

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