Visitor
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1 Message
Formal Complaint Regarding Incorrect Changes Made to My Xfinity Service
Me dirijo a ustedes para informar formalmente sobre un problema grave relacionado con la asistencia que recibí de un representante de Xfinity (Gabriela).
Durante mi interacción con el representante, se realizaron cambios en la configuración de mi Wi-Fi/servicio que resultaron en una configuración incorrecta. Estos cambios causaron problemas con mi servicio de internet y me impidieron usar o administrar mi cuenta correctamente.
Lo que más me preocupa es que el representante realizó estos cambios sin explicar adecuadamente en qué consistían ni proporcionar instrucciones claras sobre cómo resolver los problemas derivados de dichos cambios. Como cliente, confié en el conocimiento y la asistencia del representante, y no debería haber tenido que lidiar con problemas adicionales debido a cambios realizados por un representante de Xfinity.
Solicito a Xfinity que revise esta interacción y los cambios realizados en mi cuenta/servicio. También deseo una explicación de qué se modificó, por qué se modificó y qué medidas se tomarán para garantizar que esto no vuelva a suceder.
Espero que este asunto se tome en serio y agradecería que un supervisor o el departamento correspondiente revisara la situación y se pusiera en contacto conmigo para informarme sobre la resolución.
Gracias por su atención a este asunto.
XfinityAmandaB
Official Employee
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3.6K Messages
5 hours ago
I appreciate you bringing these concerns to our attention. Your feedback regarding the interaction with Gabriela, the changes made to your WiFi/service settings, and the resulting difficulties accessing and managing your account is important and will be taken seriously. Customers should receive clear explanations of any changes being made, the reasons for those changes, and guidance on how to resolve any issues that may arise.
We would be happy to help review the situation further and ensure your concerns are properly documented. Please provide us with your account information via private message so we can review the interaction, investigate the changes that were made, and determine the appropriate next steps. We can also ensure your request for a review of the representative interaction and service changes is included as part of the investigation.
We sincerely apologize for the inconvenience and frustration this experience has caused. We appreciate the opportunity to look into this matter and work toward a resolution. Our team is here to assist you and will do everything we can to help clarify what occurred and address any outstanding issues with your service.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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