New Poster
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5 Messages
Exchange Video Doorbell Camera
I had a video doorbell camera installed by the folks recommended by Xfinity. The video door bell camera connected while he was here. A couple days later, it stopped connecting. Troubleshooting required that I restart the video doorbell camera (VDC). While removing the white casing from the VDC to reach the reset hole, the tiny plastic band surrounding the screw broke from its hold and the entire camera fell. Nothing broke except that tiny black band. It is not repairable. Would like to exchange for a new one. How to do that?
Accepted Solution
XfinityAlfonso
Official Employee
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2.1K Messages
3 months ago
Hello DCnPA thank you so much for taking the time to reach out here on our Xfinity Forums! We may be able to exchange the device, as long as it is still within its 1-year warranty period. Please reach us 1-1 so that we can assist you further.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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