error 500 Internal Error

Error 500 on home app. Been this way for weeks. What is going on??? I've performed all steps: clearing the cache, deleting the app, rebooting wifi, and rebooting the security system. Xfinity tells me they are working on it and I have been added to "the list".

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XfinityVictor

Official Employee

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2.4K Messages

23 days ago

user_4cctgf Hello, are you still having issues with your home app?

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user_4cctgf

Visitor

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2 Messages

Thank you for asking. It was finally resolved on 07/12/26. Since I was without this service for 4 weeks, I would like a credit for the security services portion of this bill. Please advise if you can process it; if not, how do I receive it?

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20 days ago

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XfinityMartyR

Official Employee

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3.5K Messages

user_4cctgf Thank you for the update! We are happy to hear everything is working for you. You can request a service credit from the Xfinity Assistant.

Request a credit from the Xfinity Assistant

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18 days ago

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Devices and Equipment

user_4cctgf

error 500 Internal Error

XfinityVictor

user_4cctgf

XfinityMartyR

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