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Monday, March 4th, 2024 5:29 AM

Error 13999

It won’t set my alarm

Official Employee

 • 

1.2K Messages

2 months ago

Hello, @user_wxeuzd. I appreciate you making us aware of this error message you're getting when attempting to set your alarm. I'm more than happy to help figure out a solution to this problem with you.

 

Please visit this link to learn about the basic troubleshooting steps that have been known to help resolve issues reported with the touchscreen https://www.xfinity.com/support/articles/xh-offline.

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