Visitor
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1 Message
emergency line down in road
How can I get someone to fix the detached line, both the power company and Verizon were out, it is Xfinity/Comcast line that possibly a truck hit going by and took it out. Both the other lines were fixed, but this one you need to fix. I already called, 4/29, spoke with Clare, but have received no email, text or phone call to rectify this. I am almost garroted just walking from my car to the front door. The power company lifted it off with a rope into my tree, but it is sagging and all the wires are loose at the house.
XfinityRoberto
Official Employee
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1.7K Messages
2 days ago
Hi there and welcome to Comcast! Thank you so much for taking your time and reaching out to us here on our Forums page. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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